Policy Pages

Updated Effective Date: December 3, 2019

The following Policy Agreement between you (“you” or “your”) and The Tool Exchange, LLC. (“we,” “our,” “us,” or “TEX”) describes the terms and conditions on which you may access and use the TEX website located at toolexchange.co (the “Site”), the TEX mobile app (the “App”) and related services including TEX’s product rental and sale services (together with the Site, the App, and the TEX Content, as defined below, the “Services”). These Terms also apply to in-store rentals and sales, which are part of the Services. By accessing or using any of the Services, you acknowledge that you have read, understood and agreed to be bound by these Terms.

PLEASE READ THIS AGREEMENT CAREFULLY. THESE TERMS MAY HAVE CHANGED SINCE YOU LAST ACCESSED OR USED THE SERVICES. BY CLICKING “I AGREE” OR OTHERWISE ACCESSING OR USING ANY PART OF THE SERVICES, YOU AGREE TO THESE TERMS.

Notice of Agreement to Arbitrate and Class Action Waiver

By accepting these Terms, you are agreeing to the arbitration agreement and class action waiver contained in Section 8 of these Terms below.

  1. About the Services
  2. Rental and Sale of Products
  3. Special Trial Programs
  4. Use of the Services
  5. Intellectual Property
  6. Termination
  7. Disclaimer of Warranties; Limitation of Liability
  8. Dispute Resolution, Arbitration and Class Action Waiver
  9. Miscellaneous

1. ABOUT THE SERVICES

A. Introduction

Through the Services, we aim to give you access to tools and accessories, and other content to help you decide which items are perfect for you. “Renters” are users who sign up with TEX, agree to be bound by all of TEX’s terms of use, and rent products on the TEX marketplace, website, or app. “Suppliers” are users who sign up with TEX, agree to be bound by all of TEX’s terms of use, and list products to be rented on the TEX marketplace, website, or app.

B. Mobile Charges

To the extent you access the Services through a mobile or wireless device, your carrier’s standard charges, data rates and other fees may apply.

C. Eligibility

Children under the age of 13 may not use the Services and parents or legal guardians may not agree to these Terms on their behalf. Children under 18 years of age but at least 13 years of age may use the Site and App under the supervision of parents or legal guardians who agree to be bound by these Terms on their behalf, but such children may not rent tools or accessories (“Products”) via the Services. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 13 and 18, you are fully responsible for his or her use of the Services and the rental of any Products, including all legal liability he or she may incur.

D. Modification of the Services or the Terms

TEX may modify these Terms or modify, suspend, or discontinue the Services at any time for any reason. However, TEX will use commercially reasonable efforts to notify you of material changes to these Terms by posting a notice on the Site and/or sending an email to the email address you provided to TEX upon registration.

E. Privacy

To learn more about our privacy practices, please read our Privacy Policy, which is available at https://toolexchange.co/legal/privacy (the “Privacy Policy”).

2. RENTAL AND SALE OF PRODUCTS

A. General Conditions

The Services include the rental of Products. This Section 2(A) sets out terms and conditions that apply to your rental or purchase of any Product.

18 YEARS OR OLDER. Products may be rented for use by individuals over 18 years of age who may rent the Products with a payment card or other approved payment method. Products may only be listed for rent by individuals over 18 years of age who may rent the Products with a payment card or other approved payment method. By clicking agreeing to these Terms, you represent that you are 18 years or older and that you are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting the Products as described in these Terms.

LIMITS. You acknowledge and agree that we may place limits on the rental and listing of Products, including but not limited to restricting orders placed under a single customer account, payment card or billing or shipping address. We reserve the right to limit, cancel or prohibit any rentals of Products for any reason in our sole discretion, including but not limited to availability and geographic concerns.

COLLECTIONS. If you do not pay the amounts you owe to TEX when due, then TEX will need to institute collection procedures. You agree to pay TEX’s costs of collection, including without limitation reasonable attorneys' fees.

COMMUNICATIONS. You consent to receive communications from us, including email, text messages, calls, and push notifications, including for the purposes of notifying you about the status of your order, sending you reminders, facilitating secondary authentication, and providing other information. We may contact you by telephone calls or text messages, including by an automatic telephone dialing system, at any of the telephone numbers provided by you. Standard message and data rates charged by your mobile carrier may apply to the text messages we send you. You may opt out of receiving communications by following the unsubscribe procedures we provide to you. In the case of text messages, you may opt out by replying "STOP" to a text message you receive from us or by emailing support@toolexchange.co. You acknowledge that opting out of receiving communications may impact your use of the Services."

B. Rentals

The following additional conditions apply to the rental or listing of any Product.

RENTAL FEE FOR RENTER. The rental fee (“Rental Fee”) for the Product will be the total of the rental fee, service charges, transaction fees and costs, and any insurance charges listed on the Site or App for your rental of the Product. When you place your rental order for a Product, you hereby authorize TEX to charge your payment card for the Rental Fee. TEX will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of a Product on the Site or App is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of your rental order for a Product, you hereby authorize TEX to charge your payment card for an amount equal to 100% of the rental of the Product set forth on the Site or App (“Retail Value”) plus applicable sales taxes and costs. Rental Fees exclude all federal, state and local taxes, GST, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by TEX, shall be paid by you to TEX in connection with your rental order.

RENTAL FEE FOR SUPPLIER. The rental fee (“Rental Fee”) for the Product will be the total of the service charges, and any insurance charges listed on the Site or App for your listing of the rental of the Product. When you list your rental and accept an order for a Product, you hereby authorize TEX to charge your payment card for the Rental Fee and/or deduct from the Renter’s rental fee TEX’s service charges, and all other applicable fees and costs including state and federal taxes, as well as transaction fees. TEX will charge your payment card or deduct from the Renter’s payment, at the sole discretion of TEX, the amount of the Rental Fee immediately upon your acceptance of the rental order. A reservation of a Product on the Site or App is an order for the rental of that Product, regardless of how far in advance that Product is reserved. Rental Fees exclude all federal, state and local taxes, GST, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by TEX, shall be paid by you to TEX in connection with your acceptance of the rental order.

CANCELLATION POLICY. You may cancel your rental order subject to the following cancellation fees and policies:

  1. If you cancel 2 days or more in advance of the first day of the reservation date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.
  2. If you cancel 24 or fewer hours in advance of the first day of the reservation date, you will be charged 50% of the rental fee as described above, including all applicable state and federal taxes as well as service fees associated with the reservation.

RECEIPT OF THE PRODUCTS. Upon acquisition, you bear responsibility for the Product(s) and agree to be completely liable for any damage to the product sustained during your renting of the product. If you are a supplier and, upon return of the product, you believe the product has sustained damage, you have one day (24 hour period) to make a claim for those damages. Failure to make a claim for those damages within the one day (24 hour period) results in a complete waiver, by you, of pursuing the issue or claiming damages internally with TEX. However, nothing in this clause affects, limits, or impairs the suppliers ability to submit a claim, for the purported damage, to all applicable insurance providers or carriers which may cover damage to the product. USE OF THE PRODUCTS. You agree to treat the Products with great care, as if it was borrowed from your close friend. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage covered by any insurance you may have elected to pay for with your rental of the applicable Product. If you return a Product that is damaged, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.

RETURN OF THE PRODUCTS; EXTENSIONS. You agree to return the Products to the supplier/provider of the product on or before the return date for the Products that are identified in the online invoice for your order. You may extend your order for a Product on the Site, App or by phone at the sole discretion of the supplier/provider. If agreed to by provider/supplier of the product, extensions are subject to additional rental fees and costs, including federal, local, and state taxes as well as services fees applicable to that Product for the period of time of the extension.

LATE FEES. If you return the Products late or not at all, the greater of either a late fee of fifty dollars ($50.00) or the rental value for that day will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to TEX for every day that you are late returning the Products, and you agree to pay such late fees. The late fee is payable for each order of Products that is not returned when due. If you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and TEX will charge your payment card the maximum late fee set forth in this Section 2(B), plus applicable sales tax. If you are a supplier and fail to accept the return of the rental product on the designated return date, you will waive all rights to claim any additional rental costs for the rental product stemming from your delay. Moreover, you will be responsible for additional service fees and costs in the amount of fifty dollars ($50.00) and agree to allow TEX to charge your payment card that fee within 5 days, at TEX’s sole discretion, of your failure to accept the return of your product.

PAYMENT OF 100% RENTAL VALUE: TEX may charge you for more than an amount equal to 100% of the Retail Value plus the Rental Fee, in the aggregate, for any charges arising under this Section 2(B), excluding collection costs.

4. Use of the Services

A. TEX Content

CONTENT PROVIDED “AS IS.” All content and information available through the Services, including but not limited to product descriptions and specifications, product photos (“TEX Content”) is available to you on an “as is” basis and is to be used for general information purposes only. Such information is provided on a blind-basis, without any knowledge as to your identity or specific circumstances. The TEX Content is provided with the understanding that such information does not constitute professional advice or services. As such, you agree not to rely upon or use any TEX Content as a substitute for consultation with professional advisors. As used in these Terms, the Services include the TEX Content.

UPDATES. We may update the TEX Content, including Product descriptions and specifications, as we deem appropriate and without notice to you. If you have any questions about the existence of more current information, please send those questions to support@toolexchange.co. We take your questions and requests for information seriously, and we will use reasonable efforts to respond in a timely manner. However, we cannot guarantee a prompt response in all cases.

B. Third Party Content

LINKS TO THIRD-PARTY WEBSITES. The Services may contain links or references to non-TEX websites, products, services or other materials or content (“Third Party Content”). This Third Party Content is provided to you as a convenience, and TEX is not responsible for any Third Party Content or the actions of those that provide or use such Third Party Content. Any Third Party Content is independent from TEX, and TEX has no control over the Third Party Content. In addition, a link to any Third Party Content does not imply that TEX endorses, approves of or accepts any responsibility for the Third Party Content or its provider, or vice versa.

C. Acceptable Use Policy

USE OF TEX CONTENT. No part of the Services, including the TEX Content, may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording, except that TEX authorizes you to view, copy, download, and print TEX Content (such as press releases and FAQs) that is available on the Site, provided that: (a) you use the TEX Content solely for your personal, noncommercial, informational purposes; (b) you do not modify the TEX Content; and (c) you do not remove any copyright, trademark, and other proprietary notices on the TEX Content.

USE OF THE SERVICES. You may not use the Services to: (i) transmit any content, information or other materials that are, or which TEX considers in its sole discretion to be, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, offensive, obscene, pornographic, hateful or threatening to any group defined by race, religion, gender, national origin or sexual orientation, obscene, lewd, lascivious, violent, harassing or otherwise objectionable, including without limitation expressions of bigotry, prejudice, racism, hatred or profanity; (ii) sell or promote any products or services, including any controlled pharmaceutical substances, tobacco, fire arms, or alcoholic beverages; (iii) introduce viruses, worms, Trojan horses and/or harmful code; (iv) display material that exploits children under 18 years of age; (v) post any content, information or other materials that infringe, misappropriate or violate any intellectual property or other right of any third party; (vi) promote or solicit any business or promote, solicit or participate in multi-level marketing or pyramid schemes; impersonate any other person, including but not limited to, a TEX representative; (vii) post, collect or disclose any personally identifying information (including account names) or private information about children or any third parties without their consent (or their parent's consent in case of a child under 13 years of age); (viii) post or transmit any unsolicited advertising, promotional materials, or any other forms of solicitation, including without limitation solicitations of credit card numbers, solicitations for sponsors, or promotion of raffles or contests; or (ix) violate any applicable local, state, national or international laws or regulations. You also agree that you will not (and will not attempt to or permit any third party to): reverse engineer, decompile, disassemble, translate, derive the source code for, interfere with, rent, sell or lease the Services, any part thereof or access thereto.

INDEMNIFICATION FOR BREACH. By using the Services, you agree to indemnify, hold harmless and defend TEX and its officers, directors, agents and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim by a third party that is based on your use of the Services in violation of these Terms.

D. Your Content

If you post, upload or make available to TEX or the Services, or otherwise submit to or through TEX as part of your use of the Services, including the Site or App, any information, data, text, images, files, links, software, chat, communication or other materials, including but not limited to photos and reviews relating to your use of the Products (“Your Content”), you hereby grant to TEX a perpetual, non-exclusive, irrevocable, fully-paid, royalty-free, sub-licensable and transferable (in whole or part) worldwide license to use, reproduce, transmit, display, exhibit, distribute, index, comment on, modify, create derivative works based upon, perform and otherwise exploit Your Content and your name, image, voice, likeness and/or other biographical information or material in connection with Your Content, in whole or in part, in all media formats and distribution methods now known or hereafter devised (including on the Site and App, in email and other promotional campaigns and on third party sites promoting the Services) in connection with the Services, including but not limited to advertising, promoting, and marketing the Services, all without further notice to you, with or without attribution, without limitation as to frequency, and without the requirement of any permission from or payment to you or to any other person or entity. You waive any right to inspect or approve any of Your Content or any use of Your Content. By submitting Your Content, you represent and warrant that Your Content and your communication thereof conform to these Terms, including Section 4(C), and that you own or have the necessary rights, licenses, consents and permissions, without the need for any permission from or payment to any other person or entity, to exploit, and to authorize TEX to exploit, Your Content in all manners contemplated by these Terms. You waive all moral rights in Your Content which may be available to you in any part of the world and confirm that no such rights have been asserted. None of Your Content will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not be liable for any use or disclosure of any Your Content.

E. Your Account

Access to parts of the Services requires the creation of a user account, including a user name and password that you choose upon registration. You are solely responsible and liable for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your account information and all use or charges incurred from use of the Services with your account. You agree to notify TEX promptly of any unauthorized use of your account or password.

F. Delays

There may be delays, omissions, or inaccuracies in the Services, including the TEX Content. The Service may become unavailable due to maintenance or malfunction of computer equipment or other reasons.

G. Job Postings

TEX may list open employment positions on or through the Services. These postings are for informational purposes only and are subject to change without notice. You should not construe any information on or made available through the Services as an offer for employment or promotion or solicitation for employment not authorized by the laws and regulations of your locale.

5. INTELLECTUAL PROPERTY

A. Ownership of the Services

The Services, including the TEX Content, including all intellectual property rights in and to the Services and any changes, modifications or corrections thereto, are the property of TEX and its affiliates and licensors, and are protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. By way of example only, and not as a limitation, “The Tool Exchange” and the TEX logo are registered trademarks of The Tool Exchange, LLC., under the applicable laws of the United States and/or other countries. Other TEX product or service names or logos appearing on or through the Services are either trademarks or registered trademarks of TEX and/or its affiliates. All other product names are trademarks or registered trademarks of their respective owners. TEX and its affiliates and licensors reserve all rights in and to the Services not granted expressly in these Terms. Nothing shall be construed as granting to you, by implication, estoppel, or otherwise, any license or right to use the Services or any TEX Content, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms; or (b) with the prior written permission of TEX or such third party that may own such TEX Content.

B. Services License

Subject to your compliance with these Terms, TEX grants to you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial purposes.

C. App License

Subject to the terms of these Terms, TEX grants to you a limited, non-transferable, non-exclusive, revocable license to download, install and use one copy of the App in object code form only on an interactive wireless device that you own or control.

ACKNOWLEDGMENT. The following applies to you only if you are using the App from the Apple App Store. To the extent the other terms and conditions of these Terms are less restrictive than, or otherwise conflict with, the terms and conditions of this paragraph, the more restrictive or conflicting terms and conditions in this paragraph apply, but solely with respect to App from the Apple App Store. You acknowledge and agree that these Terms are solely between you and TEX, not Apple, and that Apple has no responsibility for the App or content thereof. Your use of the App must comply with the App Store Terms of Service. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the App to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms. You and TEX acknowledge that Apple is not responsible for addressing any claims of you or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. You and TEX acknowledge that, in the event of any third-party claim that the App or your possession and use of that App infringes that third party’s intellectual property rights, TEX, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms. You must comply with applicable third party terms of agreement when using the App. You and TEX acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms as they relate to your license of the App, and that, upon your acceptance of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary thereof.

D. Feedback

By sending us any feedback, ideas, suggestions, documents or proposals (“Feedback”), you grant to us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works of, publish, distribute, sublicense and otherwise exploit the Feedback, and you waive all moral rights in the Feedback which may be available to you in any part of the world and confirm that no such rights have been asserted. You represent and warrant that the Feedback does not contain any confidential or proprietary information of any third party, and that TEX may use your Feedback without restriction or obligation to you or any third party.

If you believe any TEX Content infringes your copyright, you may request removal of those materials (or access thereto) by contacting TEX’s copyright agent (identified below) and providing the following information: identification of the copyrighted work that you believe to be infringed, including a description of the work, and where possible a copy or the location (e.g., URL) of an authorized version of the work; identification of the material that you believe to be infringing and its location, including a description of the material and its URL or any other pertinent information that will allow us to locate the material; your name, address, telephone number and e-mail address; a statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law; a statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf; and a signature or the electronic equivalent from the copyright holder or authorized representative. TEX's agent for copyright issues relating to the Services is as follows: copyrightagent@toolexchange.co In an effort to protect the rights of copyright owners, TEX maintains a policy for the termination, in appropriate circumstances, of subscribers and account holders of the Services who are repeat infringers.

6. TERMINATION

A. Termination By You

You may deactivate your account and discontinue your use of the Services at any time. In order to deactivate your account, please contact us at help@toolexchange.co. You understand that Your Content may continue to exist and be used on or through the Service even after such deactivation.

B. Termination By TEX

Any violation of these Terms, including any of the prohibitions in Section 4(C), may result in suspension or termination of your access to the Services and/or removal of Your Content. TEX may also terminate your account if TEX determines that your conduct poses a risk or liability to TEX, or for any other reason as determined by TEX in its sole discretion.

C. Effects of Termination

In each of these cases, the Terms will terminate, including your license to use the Services, except that the following sections shall continue to apply: 2(A) (Collections), 2(B) (Rental Fee, Late Fees) , 3(A) (Failure to Pay Fees), 4(A)-(D), 5(A), 5(C) (Acknowledgment), 5(D), 6(C), and 7-9, including the mandatory arbitration and class-action waiver provisions.

7. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

A. Disclaimer of Warranties

EXCEPT FOR THE LIMITED WARRANTIES SET OUT IN SECTION 2(B), THE SERVICES AND PRODUCTS, INCLUDING ALL TRIAL PROGRAMS, ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR USE. SPECIFICALLY, BUT WITHOUT LIMITATION, TEX DOES NOT WARRANT THAT: (I) THE SERVICES, INCLUDING THE TEX CONTENT, ARE CORRECT, ACCURATE, RELIABLE OR COMPLETE; (II) THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (III) DEFECTS WILL BE CORRECTED, (IV) THE SERVICES OR THE SERVER(S) THAT MAKES THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR (V) THE PRODUCTS WILL BE FIT FOR YOUR INTENDED PURPOSE OR OTHERWISE ACCORD WITH YOUR EXPECTATIONS. THIS DISCLAIMER DOES NOT APPLY TO NEW JERSEY RESIDENTS OR TRANSACTIONS OR WHERE OTHERWISE PROHIBITED BY LAW.

B. Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL TEX BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, MULTIPLE OR OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THE SERVICES AND/OR THE PRODUCTS, EVEN IF TEX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE AS SET FORTH UNDER SECTION 7(A) OR TO DISCONTINUE YOUR USE OF THE SERVICES AND TERMINATE THESE TERMS. THE FOREGOING LIMITATION OF LIABILITY DOES NOT APPLY TO NEW JERSEY RESIDENTS OR TRANSACTIONS OR WHERE OTHERWISE PROHIBITED BY LAW.

8. DISPUTE RESOLUTION, ARBITRATION AND CLASS ACTION WAIVER

This Section 8 includes an arbitration agreement and an agreement that all claims will be brought either in arbitration or in small claims court and, in either case, only in an individual capacity (and not as a class action or other representative proceeding). Please read it carefully.

A. Informal Process First

Both you and TEX agree that in the event of any dispute between us, you and TEX will first contact the other party and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution.

B. Mandatory Arbitration of Disputes

All disputes between you and TEX will be resolved by BINDING ARBITRATION. YOU HEREBY AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract, except for matters that may be taken to small claims court. Your rights will be determined by a neutral arbitrator, NOT a judge or jury. You agree that any dispute arising out of or relating to this Agreement, including with respect to the interpretation of any provision of this Agreement or concerning the performance or obligations of TEX or you, shall be resolved by mandatory and binding arbitration submitted to JAMS in accordance with its Commercial Arbitration Rules at the request of either TEX or you pursuant to the following conditions: (a) Place of Arbitration Hearings. Unless you elect to conduct the arbitration by telephone or written submission, an in-person arbitration hearing will be conducted at a JAMS facility in Florida. (b) Selection of Arbitrator shall be made pursuant to JAMS’ Streamlined Arbitration Rules & Procedures or JAMS’ Comprehensive Arbitration Rules & Procedures, depending on the amount of the claim as specified herein. (c) Conduct of Arbitration. The arbitration shall be conducted by a single neutral arbitrator under JAMS’ Streamlined Arbitration Rules & Procedures. For claims exceeding $5,000.00, the arbitration shall be conducted under JAMS’ Comprehensive Arbitration Rules & Procedures Subject to the applicable JAMS procedure, the arbitrator shall allow reasonable discovery in the forms permitted by the Federal Rules of Civil Procedure, to the extent consistent with the purpose of the arbitration. The arbitrator(s) shall have no power or authority to amend or disregard any provision of this section or any other provision of these Terms of Service, except as necessary to comply with JAMS’ Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness. The arbitration hearing shall be commenced promptly and conducted expeditiously. If more than one day is necessary, the arbitration hearing shall be conducted on consecutive days unless otherwise agreed in writing by the parties. (d) Findings and Conclusions. The arbitrator(s) shall, after reaching judgment and award, prepare and distribute to the parties written findings of fact and conclusions of law relevant to such judgment and award and containing an opinion setting forth the reasons for the giving or denial of any award. The award of the arbitrator(s) shall be final and binding on the parties, and judgment thereon may be entered in a court of competent jurisdiction. (e) Costs and Fees. You will be subject to a $250 filing fee to initiate an arbitration. To the extent permitted by JAMS procedures, each party shall bear its own costs and expenses and an equal share of the arbitrators' and administrative fees of arbitration, with TEX remaining responsible for its share of costs, expenses and fees plus any costs, expenses and fees required of it under JAMS procedures. (f) Litigation. The Federal Arbitration Act and federal arbitration law apply to this Agreement. Either party also may, without waiving any remedy under this Agreement, seek from any court having jurisdiction any interim or provisional relief that is necessary to protect the rights or property of that party, pending the establishment of the arbitral tribunal (or pending the arbitral tribunal's determination of the merits of the controversy). We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. (g) Other. The Federal Arbitration Act and federal arbitration law apply to these Terms and Conditions.

C. Class Action Waiver

The parties expressly waive any ability to maintain any class action in any forum. Any arbitration, claim or other proceedings by or between you and TEX shall be conducted on an individual basis and not in any class action, mass action, or on a consolidated or representative basis. You further agree that the arbitrator shall have no authority to award class-wide relief or to combine or aggregate similar claims or unrelated transactions. You acknowledge and agree that this agreement specifically prohibits you from commencing arbitration proceedings as a representative of others. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

9. MISCELLANEOUS

JURISDICTIONAL ISSUES. TEX makes no representation that the Services are appropriate or available for use outside the United States. Those who choose to access the Services or any part thereof from outside the United States do so at their own risk and are responsible for compliance with applicable local laws. The Services may contain references or cross references to products or services that are not available or approved by the appropriate regulatory authorities in your country. Such references do not imply that TEX intends to announce or make available such products or services to the general public, or in your country. Contact TEX at help@toolexchange.co to determine which products and services may be available to you.

EXPORT LAWS. The laws of the United States of America prohibit the export of certain software and data to particular persons, territories, and foreign states. You agree not to export the Services, including the TEX Content, or any part thereof, in any way, in violation of United States law.

GOVERNING LAW AND VENUE. These Terms are governed and interpreted pursuant to the laws of the State of Florida, notwithstanding any principles of conflicts of law. Any disputes in connection with these Terms that, notwithstanding the mandatory arbitration provision we have agreed to above, results in court action, shall be resolved exclusively by a state or federal court located in Broward County, Florida, and you specifically consent to the personal jurisdiction of such courts and waive any claim of forum non conveniens.

ENTIRE AGREEMENT. These Terms are the entire agreement between you and TEX relating to the subject matter herein and shall not be modified except by TEX in accordance with these Terms, or as otherwise agreed in writing by you and TEX. No employee, agent or other representative of TEX has any authority to bind TEX with respect to any statement, representation, warranty or other expression not specifically set forth in these Terms.

SEVERABILITY AND WAIVER. If any part of these terms is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. The preceding sentence does not apply to New Jersey residents or transactions. The failure of a party to require performance of any provision will not affect such party’s right to require performance at any time thereafter, nor shall a waiver of any breach or default of these Terms or any provision of these Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.

ASSIGNMENT. You may not assign or transfer these Terms or any of your rights or obligations under these Terms. TEX may assign these Terms at any time without notice to you. FORCE MAJEURE. TEX will not be liable for, or be considered to be in breach of these Terms on account of, any delay or failure to perform as required by these Terms as a result of any cause or condition beyond TEX’s reasonable control.

CONTACT INFORMATION. Please send any questions or comments, or report violations of these Terms, to TEX at help@toolexchange.co.